Refund policy

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U.S. Returns & Exchanges

Returns and exchanges must be initiated within 14 days of delivery.

Return & Exchange Requirements

• Items must be unworn, unwashed, and in original condition.
• All original tags must be attached.
• Final Sale items are not eligible for return or exchange.
• Original shipping charges are non-refundable.

Returns

Eligible returns may be refunded to the original payment method. A $9 restocking fee applies to online returns and is waived if you choose store credit or return your item in person at a store location.

Gift returns are eligible for store credit only. Online returns may not be mailed to stores.

Exchanges

We offer even exchanges for a different size or color of the same item, subject to availability. Your replacement item will ship at the time of the exchange.

A credit card is required to authorize the value of the item being returned. The original item must be shipped within 7 days and returned in its original condition. If the item is not shipped within 7 days or is not received in its original condition, the card provided may be charged for the full value of the item.

If an item received through an exchange is subsequently returned, the $9 restocking fee applies.

Refunds

Once your return is received, refunds are processed within 7–10 business days. Please allow an additional 3–5 business days for your bank to post the refund.

Damaged Items

If your item arrives damaged, please contact Customer Care within 48 hours of delivery.

Final Sale & Exclusions

Final Sale items are clearly marked on the product page, in cart, and at checkout and are not eligible for return or exchange.

• All sale items are Final Sale. We do not offer price adjustments on prior purchases.
• Select collaborations are Final Sale, including but not limited to Crocs, Stanley, PINK, Kendra Scott, and Roller Rabbit.
• All LoveShackFancy Beauty fragrance products are Final Sale.
• All customized items are Final Sale and cannot be returned, exchanged, canceled, or modified once placed.
• Panties and panty sets are Final Sale.

Special Return Requirements

• Swimwear must be returned with original tags, packaging, and hygienic liners intact.
• Sunglasses must include the case, chain, and cleaning cloth.
• Wallpaper must be returned with the roll intact and sealed in original plastic.

International Returns

At this time, we generally do not accept returns on international orders, except where required by applicable law.

EU/EEA Customers

For customers in the European Union or European Economic Area, you may have a statutory right to withdraw from an eligible online purchase within fourteen (14) days after you receive your order, subject to applicable exceptions. To exercise this right, you must notify us before the 14-day withdrawal period expires.

You may submit your withdrawal request through our withdrawal function.

You may also contact Customer Service at [email protected] and clearly state that you wish to withdraw from your purchase. Please include your name, order number, the email address used to place the order, and the item(s) you wish to return.

Returning Your Item

After notifying us, you must return the item or items within fourteen (14) days. We will provide return instructions after receiving your request.

Items must be returned unworn, unwashed, in original condition, with all tags attached, unless otherwise required by applicable law.

Certain products may be excluded from the right of withdrawal where permitted by law, including customized or personalized items and sealed goods that are not suitable for return for health or hygiene reasons if unsealed after delivery.

Return Shipping & Refunds

Unless otherwise required by applicable law, you are responsible for the direct cost of returning the item(s) to us. $30 will be deducted from your refund to cover return shipping costs.

If you exercise your statutory right of withdrawal, we will refund the purchase price of the returned item(s) and any standard outbound delivery charges required by law without undue delay and in any event no later than fourteen (14) days from the day on which we are informed of your decision to withdraw.

We may withhold the refund until we have received the returned item(s) or you have supplied evidence that you have sent them back, whichever is earlier.

Any additional amount paid for expedited or premium shipping may not be refundable, except where required by applicable law.

We may reduce your refund to reflect any diminished value of the item(s) resulting from handling beyond what is necessary to inspect the nature, characteristics, and functioning of the item(s), except where prohibited by applicable law. This does not affect your statutory rights for defective, damaged, faulty, or nonconforming products.

UK Customers

If you are a consumer located in the United Kingdom, you have the right to cancel your online purchase within fourteen (14) days of receiving your order. If you exercise this right in accordance with applicable law, you then have fourteen (14) days to return the item(s).

Refunds

We will refund the purchase price of the returned item(s) and any standard outbound delivery charges required by law without undue delay and in any event no later than fourteen (14) days after the day we receive the returned item(s) back, or, if earlier, the day you supply evidence that you have sent them back.

Any additional amount paid for expedited or premium shipping may not be refundable, except where required by applicable law.

Return Shipping & Condition

You are responsible for the direct cost of returning the item(s), unless the item is defective, faulty, or we are otherwise required by law to cover the return shipping cost.

If you use our prepaid return shipping label, the cost of return shipping will be deducted from your refund.

You may try on the item(s) as you would in a store, but please do not wear or use them beyond what is necessary to inspect them. Items should be returned unwashed and with all tags attached.

We may reduce your refund to reflect any diminished value resulting from handling beyond what is reasonably necessary to inspect the item(s), as permitted by applicable law.

How to Cancel

You may exercise your right to cancel by contacting us at [email protected].

Trunk Shows & Private Events

Items purchased at LoveShackFancy trunk shows and private events are considered Final Sale and are non-returnable.